Shipping & Returns

How do I get a shipping quote for larger furniture items?

You can easily buy pillows and smaller items with quoted shipping on the website. For large pieces, we will happily provide you with information for one of our preferred shippers. Depending on your location, shipping costs vary. Please contact the showroom directly with your shipping address, as well as the item and quantity you are interested in, and we will help arrange for a quote. We are working on a more seamless shipping service for you, and in the meantime, thank you for patience and we are here to help!

 

What if I want to work with my own shipper?

We work with many clients who prefer to work with their own shippers. We are happy to accommodate that, just be sure and click “store pick-up” at checkout.

 

Do I have to ship a piece, or can I pick it up at the store?

Many of our clients are local or in our region, so we are happy to accommodate a personal pick-up if you prefer, just be sure and click “store pick-up” at checkout.

  

Shipping & Tax:

We base shipping amounts off the weight and size of the item.  Smaller items are shipped via UPS Ground and larger items require a specialized shipper who we are happy to connect you with upon request.  Sales tax must be charged for orders shipping within California State.  Orders shippedoutside of California state will not be charged sales tax.

 

Returns/Exchanges:

In-stock items may be returned, less any shipping charges.  Returns must be delivered to us within 10 days of when the item(s) was received.  Please note that all made-to-order and customized pieces are final sale. Also, all sale items are final sale. Return shipment costs are at the responsibility of the buyer.  Returned goods must be delivered to us unused, in original packaging and in the condition they were received.  We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.  We are unable to issue an exchange or store credit without actual receipt of the item(s) or proof of received return delivery.