FAQ's

 

What does COM or COL mean? 

COM: Customer own material

COL: Customer own leather

Our upholstered furniture pieces are available COM or COL, which allows our clients to select and provide a textile of their choosing.  The fabric requirements for each item are indicated in the description.  

 

How do I purchase LINE Item Furniture through Hollywood at Home?

Any piece from our furniture line can be purchased by contacting our showroom directly.  Please e-mail either Brianna(at)hollywoodathome(dot)com , or Tera(at)hollywoodathome(dot)com for inquiries or questions.

 

Do you offer a Trade Discount for Interior Designers?  How do I register?

We do offer a Designer Trade Discount.  In order to receive this, please contact our showroom for a ‘Client Resale Form’ and send a copy of your resale license via fax to: (310)-273-1438, Attn: Hollywood at Home Trade

 

How do I get a shipping quote for larger furniture items?

For shipping inquiries, please contact the showroom directly, and specify the shipping address, as well as the item and quantity you are interested in.

 

Do you offer customization for your furniture pieces?

Yes, we do customize our items.  Please contact our showroom directly for more information by e-mailing either Brianna(at)hollywoodathome(dot)com , or Tera(at)hollywoodathome(dot)com .

 

What does ‘Vintage’ mean?  

Our vintage items are pieces that designer Peter Dunham, finds throughout his travels.  They originate from varying periods of time and countries, and are often times “One-Of-A-Kind”.   Because these items are vintage, please keep in mind that there will be slight wear and tear due to age.

 

Can I get samples of furniture wood finishes or Peter Dunham Textiles Fabric for custom pillows?

Yes, you can get samples of both Peter Dunham Textiles Fabric, as well as furniture wood finishes.  Textile samples are free of charge.  Please e-mail Brianna(at)hollywoodathome(dot)com  for samples, and include the fabric you are interested in, along with a shipping address in the body of the e-mail.

Wood samples are $20.00 each, but can be returned to our showroom for a full refund for up to 30 days.  Please contact either Brianna(at)hollywoodathome(dot)com , or Tera(at)hollywoodathome(dot)com to order samples of our wood finishes.

 

Shipping & Tax:

We base shipping amounts off the weight and size of the item.  Smaller items are shipped via UPS Ground.  Sales tax must be charged for orders shipping withing California State.  Orders shipped outside of California state will not be charged sales tax.

 

Returns/Exchanges:

Gift Items and Select items may be returned for an exchange or store credit less any shipping charges.  Returns must be delivered to us within 10 days of when the item(s) was received.  Please note that all sale items are final sale.

Vintage Items and Made-To-Order Pieces are a Final Sale-No returns or exchanges will be accepted.

 Return shipment costs are at the responsibilty of the buyer.  Returned goods must be delivered to us unused, in original packaging and in the condition they were received.  We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.  We are unable to issue an exchange or store credit without actual receipt of the item(s) or proof of received return delivery.

 

Privacy Policy:

Your personal info is always safe with us online, however, if you are not comfortable making a purchase on our website, you may call us at 310-273-6200 to place your order, or you can email us directly at brianna(at)hollywoodathome(dot)com.  We can send you an invoice via mail or email in which you can write us a check for payment.  We are available Monday through Friday 9am-5pm.

 

Payment:

We accept the following credit cards: Visa, MasterCard and American Express.