FAQ

What does COM or COL mean? 

COM stands for Customer’s Own Material and COL stands for Customer’s Own Leather. Our upholstered furniture pieces are available COM or COL, which allows our clients to select and provide a textile of their choosing.  The fabric requirements for each item are indicated in the description.  

 

How do I purchase a Hollywood at Home Collection furniture item through offline?

Any piece from our furniture line—or any item we carry—can be purchased by contacting our showroom directly.  Please e-mail us at info@hollywoodathome.com (we check the email!) or call the shop at 310-273-6200 for questions or to place an order.

 

Do you offer a Trade Discount for interior designers?  How do I register?

We do offer a designer trade discount on almost all our items, with few exceptions. To receive this discount, please contact our showroom for a Client Resale Form and send a copy of your resale license via fax to: 310-273-1438, Attn: Hollywood at Home Trade, or via email to info@hollywoodathome.com (or whoever was helping you). You will receive a unique code to redeem your industry discount at checkout. For any further questions, or if you already have an account with us and would like to receive your online code, please contact us at info@hollywoodathome.com or by calling us at 310-273-6200

 

How do I get a shipping quote for larger furniture items?

You can easily buy pillows and smaller items with quoted shipping on the website. For large pieces, we will happily provide you with information for one of our preferred shippers. Depending on your location, shipping costs vary. Please contact the showroom directly with your shipping address, as well as the item and quantity you are interested in, and we will refer you to an appropriate shipper. We are working on a more seamless shipping service for you, and in the meantime, thank you for patience, and we are here to help!

 

Do you offer customization for your furniture pieces?

Yes, we do customize almost all our Hollywood at Home (HAH) Collection pieces, as well as take custom orders on some of our ceramics. Please email info@hollywoodathome.com or call us at 310-273-6200 to get more information and learn about our custom capabilities. Many of our pieces are made right here in Los Angeles, and we are happy to liaise with our various craftspeople to get you what you want!

 

What does “vintage” mean?  

Our vintage items are personally sourced by our founder/acclaimed designer Peter Dunham who travels the world to shop for Hollywood at Home. They originate from varying periods of time and countries, and are in most cases one-of-a-kind or part of a very limited edition. Although we refurbish, rewire, and reupholster whenever necessary, please keep in mind that because these items are vintage, there may be slight wear and tear due to age.

 

Can I get samples of furniture wood finishes or swatches of Peter Dunham Textiles for custom pillows?

We understand how important it is to touch and feel before a large purchase. Textile samples are free of charge. Our wood finish samples are also free of charge, but required to be returned within 30 days. Please email us at info@hollywoodathome.com or call us at 310-273-6200 to organize for samples. If emailing, please be sure and include the fabric you are interested in, along with your shipping address. If you’re calling us, please be prepared with that information.

 

Shipping & Tax:

We base shipping amounts off the weight and size of the item.  Smaller items are shipped via UPS Ground and larger items require a specialized shipper who we are happy to connect you with upon request.  Sales tax must be charged for orders shipping within California State.  Orders shipped outside of California state will not be charged sales tax. 

 

Returns/Exchanges:

In-stock items may be returned, less any shipping charges.  Returns must be delivered to us within 10 days of when the item(s) was received.  Please note that all made-to-order and customized pieces are final sale. Also, all sale items are final sale. Return shipment costs are at the responsibility of the buyer.  Returned goods must be delivered to us unused, in original packaging and in the condition they were received.  We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.  We are unable to issue an exchange or store credit without actual receipt of the item(s) or proof of received return delivery. 

 

Privacy Policy:

Your personal info is always safe with us online, however, if you are not comfortable making a purchase on our website, you may call us at 310-273-6200 to place your order, or you can email us directly at info@hollywoodathome.com We can send you an invoice via mail or email in which you can write us a check for payment.  We are available Monday through Friday 9am-5pm and Saturday from 10am-5pm, PST.

 

Payment:

We accept the following credit cards: Visa, MasterCard and American Express. We accept cash and personal checks.