FAQs & Returns
Are you open to the public?
We work with anyone and everyone who is interested in working with us. Although the majority of our clients are interior designers, we welcome everyone. UPDATE: Due to the pandemic, we are operating the showroom on an appointment-only basis. We accept appointments during our regular business hours: 10am-5pm, Monday through Friday. Email us to make your appointment!
Do you have a trade program?
Yes! Although we are happy to work with everyone, the majority of our clients are interior designers. You can create an online login to access your trade pricing, which applies to all items except our Peter Dunham Textiles cushion program. Or, you can contact us directly.
What is your return policy?
We accept returns of readymade goods up to 7 days after purchase. After 7 days, returns are subject to a restocking fee. Any shipping required would be at the expense of the client. After 30 days from purchase date, goods cannot be returned. Unfortunately, due to the nature of custom goods, any made-to-order item is not eligible for return.
Does your furniture have a warranty?
Furniture is guaranteed against manufacturing defects for 90-days. Any issues outside of 90 days will be reviewed on a case by case basis.
What is COM?
COM stands for Customer’s Own Material. For our made-to-order goods that require upholstery, this would signal how much yardage is sufficient. Products with COM do not include upholstery. We carry beautiful lines of textiles, so if you’re looking for fabric, start with us!
What does Quick Ship mean?
Any item labeled Quick Ship will be ready for pick-up or ship out within approximately 2 weeks of order date, pending stock availability.
Do you provide shipping?
If you purchase online, you will have an opportunity to select in-person pickup or shipping. Depending on what you order, you will be directed to pick up either at our shop or our warehouse, both located in Los Angeles. For shipping, we offer standard parcel shipping options via (mostly) FedEx, as well as White Glove for our more fragile and large items, via vetted and insured delivery services. Cost is based on delivery location and calculated at checkout. If you are purchasing in store, ask us about how we can help. If you are looking for local delivery, please inquire.
Who is Peter Dunham?
Our founder, Peter Dunham, is a premiere interior designer, based in Los Angeles. He is consistently included in ELLE Decor’s A-List, and his design work has been published in Architectural Digest, ELLE Decor, House Beautiful, Veranda, The New York Times, WSJ, and more. Peter is our fearless leader, bringing his creative, relaxed, and worldly approach to all that we do at Hollywood at Home, and our sister company Peter Dunham Textiles & Wallpaper. Read more about Peter here!